Talk to the engravers
Spelling questions, rush orders, rescue partnerships — the same two people who cut the tags answer the email.
The workshop
310 E 2nd St, Austin
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Studio
310 E 2nd St, Austin, TX 78701
Walk-ins welcome — most tags are cut while you wait. -
Phone
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Hours
Mon–Fri 9am–6pm CT
Saturday by appointment
Send a message
Quick answers
Frequently asked
Orders placed before 1pm CT are engraved the same business day and ship the next. Most U.S. addresses receive their tag within two to four days of ordering. Need it faster? Call the workshop — we can usually cut in the queue.
Small (1.0in) suits cats and dogs under 15 lbs and holds about eight comfortable characters per line. Large (1.3in) suits anything over 15 lbs and stays readable with a full twelve. If your pet is on the line, size up — the text engraves bigger.
Personalized items are final sale — we cannot resell a tag with your dog's name on it. Non-personalized items (collars, gift boxes, blank tags) come with 30-day returns. If we engraved something differently from what you typed, we recut and reship it free, no return needed.
Interactive map placeholder — two blocks east of Congress Ave.