Questions, answered.
Shipping cutoffs, fit, MagSafe, how the glow works — everything people ask before Halloween night.
Frequently asked questions
Orders ship from our US warehouse within 1–2 business days. Standard delivery is 3–5 business days, free on orders over $25. Order by October 27 to land before Halloween night, or pick expedited 2-day shipping at checkout.
Use the device selector on every product page. We cover iPhone 17 through iPhone 13 (all Pro / Pro Max variants), plus AirPods Pro and AirPods 4. If you pick the wrong model, we'll swap it free.
Yes — a built-in N52 magnet array delivers full 15W charging and accessory snap, straight through the case. Look for the MagSafe chip on the product page.
Five minutes under any lamp charges the phosphor layer for about eight hours of visible green, brightest in the first hour. It recharges indefinitely — no batteries. If a glow layer ever stops charging we replace the case free.
30 days, no questions asked. If you don't love it, send it back for a full refund. Return labels are free for US orders.
Every case passes 10-foot drop tests onto concrete (MIL-STD-810G). Air-Core corners absorb impact and raised bezels guard the screen and camera. The Skull & Bones rugged shell is rated to 12 feet.
Shop Pay, PayPal, Apple Pay, Google Pay, and all major cards (Visa, Mastercard, Amex, Discover). Tax is calculated at checkout based on your state.
Every case carries a 1-year warranty against manufacturing defects, and glow cases add a lifetime guarantee on the phosphor layer. Email a photo to support@caselab.us and we'll ship a replacement — usually without asking for the old one back.
Still stuck? We answer within one business day.
Contact Support